Wash Wagon FAQs

Pricing and Payments

Account Management

Care Tips

Pickup and Delivery

Service Details

  • Wash Wagon offers professional wash and fold, specialized cleaning for bulky items like comforters, pet bed cleaning to refresh your furry friend's sleeping space, and coverall cleaning for industrial workwear.

    • Based on weight at only $1.50 per pound for wash and fold.

    • Same Day Express is priced at $1.85$ per pound, with a 5$ Express Fee.

    • Fixed pricing for special items (comforters, dog beds, coveralls), reflecting unique cleaning requirements. Go to Pricing.

  • Specialized service for comforters, ensuring appropriate care and cleanliness. Go to Comforter Cleaning

  • Cleaning services for dog beds, removing odors and pet hair. Go to Dog Beds.

    • Provides cleaning for coveralls, catering to professional and industrial needs. See Coverall Cleaning.

  • Absolutely not. We prioritize sanitary practices and understand that mixing garments would be unhygienic. Rest assured, your items are washed separately to maintain the highest standards of cleanliness and personal care.

Service Details FAQs

Pickup and Delivery FAQs

    • Via Wash Wagon's user-friendly app or website. Alternatively, customers can contact us for assistance at +1 705 923 8047

  • We currently operate in

    • Azilda

    • Blezard Valley

    • Capreol

    • Chelmsford

    • Coniston

    • Copper Cliff

    • Dowling

    • Falconbridge

    • Garson

    • Hanmer

    • Levack/Onaping

    • Lively

    • Skead

    • Val Therese

    • Windy Lake Motel

  • Subscribers enjoy the benefit of free delivery for all orders. If you're not a subscriber, a delivery fee of $7.99 applies, ensuring your laundry needs are met with convenience and ease. Learn more about Wash Wagon PLUS+ here.

    • Express Service costs just $1.85 per pound plus a $5 fee. For comforters, there’s an additional $10 charge per item.

    • This service guarantees delivery in under 24 hours, perfect for urgent cleaning needs. Explore more details about our Express Service options for fast, reliable turnaround times.

    • Commitment to punctual pickup and delivery, with compensation for any delays.

    • Tracking available through the Wash Wagon app for real-time updates. Download the app here.

Pricing & Payment FAQs

    • Our pricing is transparent: $1.50 per pound for wash and fold, with predetermined rates for special items like comforters, dog beds, and workwear, catering to Sudbury residents' needs. Learn more about pricing here.

    • Students and seniors enjoy a discounted rate of $1.35 per pound for wash and fold services, which is a 10% discount off the standard rate.

    • Standard wash and fold billed by weight.

    • Comforters, dog beds, and similar items have set prices.

    • Accurate billing with onsite weighing.

    • Payment due when cleaning is complete, before delivery.

  • A standard garbage bag full of laundry usually weighs about 20-30 lbs, so at $1.50 per pound, your cost would be around $30 to $45. We'll provide the exact amount after weighing your items. This ensures you only pay for what you clean.

  • We accept all major credit/debit cards and online payment methods. Customers must add their card to their account prior to placing their order.

    • Yes, we encourage customers to price match, and we are happy to honor that with proof of a lower price found for similar services.

  • We use advanced encryption for all transactions, giving you peace of mind that your billing details are always secure with our laundry services.

Account Management FAQs

    • Managing your Wash Wagon subscription is straightforward—make changes to your services or add extras via our convenient mobile app.

  • Customer insights are crucial to us. We encourage users to share their experiences via our app to continuously improve our laundry and specialized cleaning services.

    • Our commitment to privacy is unwavering. We implement top-tier security measures to protect every piece of customer information.

    • We're dedicated to excellent customer care, with prompt responses to all inquiries ensuring your laundry experience is always top-notch.

Care Tips FAQs

    • Ideally, every one to two weeks. Our wash and fold service ensures your bedding is always fresh and hygienically clean, saving you time and hassle.

    • Every three to six months is recommended. Our cleaning service takes the worry out of caring for bulky items like comforters, providing you with convenience and peace of mind.

  • Delicate items often require gentle washing or hand-washing. Our professionals are experts at treating delicate fabrics, ensuring they're cleaned without damage.

    • Yes, you can iron dress shirts at home. Use a medium-hot iron and always check the garment's care label for specific ironing instructions to avoid damage.

  • While spot cleaning at home can suffice, seasonal professional cleaning ensures your winter coat is fresh, clean, and ready for storage or use, maintaining its quality and longevity.

  • While many are machine washable, our cleaning service specializes in pet bed cleaning, ensuring they're not just clean but also free from odors and allergens.

    • For tough stains, pre-treating with a stain remover before washing is key. However, for stubborn stains, professional cleaning services can provide specialized treatments. See Stain Removal.

  • Regular washing with a sports detergent helps, but for persistent odors, professional cleaning services can offer deep-cleaning techniques to refresh your workout gear.

  • Air drying is gentler on fabrics and can extend the life of your clothing, especially for delicate items. Our wash and fold service includes air drying options for those special garments.

Get in touch.

If you don't see the information you need in our FAQs, we're here to assist you further. Please feel free to reach out via our contact form. Alternatively, you can call or email us for direct support. We'll ensure you receive all the answers and help you require.

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